5-Star Google Rated Managed IT Support in Hertfordshire

Based in Letchworth Garden City, Task Group has been providing IT support services to Hertfordshire businesses with 1–300 users for more than 18 years. Our in-house team of engineers and cyber security experts is based at our Letchworth Garden City offices, ensuring your team receives a human response to every issue and query.

We manage your IT and cyber security, including your email and Microsoft 365 infrastructure, while helping your Hertfordshire-based business get more from its technology. This includes both proven IT support methods and the smart use of AI tools and agents, including Microsoft Copilot, ChatGPT, Gemini and Perplexity.

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Real Hertfordshire businesses supported by Task Group

We support businesses across Hertfordshire with practical, human IT support, cyber security, Microsoft 365, backup, monitoring and day-to-day technical advice. These short examples show how our team helps local organisations stay productive, secure and supported.

Hertfordshire Building Control

Sector: Building control and professional services

Challenge: Hertfordshire Building Control needed a reliable IT support partner that could provide practical day-to-day support, respond quickly when issues arose and help keep their systems running smoothly.

How Task Group helped: Task Group provided managed IT support from its Hertfordshire-based team, helping with everyday technical issues, user support, Microsoft 365, system reliability and wider IT advice.

Outcome: The team received responsive, human IT support from engineers who understood their business and could help them keep staff productive with minimal disruption.

Client feedback: “Task Group are always helpful, responsive and professional. They understand our business and are quick to resolve any issues we have. It has been fantastic since they started providing IT services for our company. Without them at the end of a phone logging into my computer remotely at the drop of a hat I would have lost many many hours, so thank you all, a great company and great people"

Richard Murrell

Hertfordshire Building Control

ATSPACE Ltd

Sector: Business services

Challenge: ATSPACE Ltd wanted dependable IT support from a team that could be trusted to deal with technical issues quickly and professionally and assist their distributed and rapidly evolving workforce and help bring their cyber security up to the necessary level.

How Task Group helped: Task Group supported ATSPACE Ltd with practical IT advice, remote support and hands-on technical assistance when required, helping the business stay focused on its own customers rather than internal IT problems.

Outcome: ATSPACE Ltd gained a trusted IT support partner that could provide clear advice, responsive support and reliable help when needed.

Client feedback: “Task Group have always provided us with excellent support. They are responsive, knowledgeable and easy to work with.”

Amy Wright

ATSPACE Ltd

Blaze Entertainment

Sector: Entertainment and technology

Challenge: As a technology company, Blaze Entertainment needed an IT support provider that could work at their level, manage their backend Linux servers and take the pressure off day-to-day IT Support.

How Task Group helped: Task Group provided managed IT support across their infrastructure, helping the team with technical queries, system support and practical guidance whilst keeping their servers working effectively.

Outcome: Blaze Entertainment benefited from a responsive, local support team that could deal with IT issues professionally, help reduce disruption for staff, and ensure vital infrastructure is running 24/7.

Client feedback: “Task Group have been brilliant to work with. They are quick to respond, knowledgeable and always happy to help.”

Rebecca Thomas-Wilson

Blaze Entertainment

Why Choose Task Group for IT Support in Hertfordshire?

Local Hertfordshire team: Based in Letchworth Garden City, supporting businesses across the county.
One monthly bill: Unlimited IT support, cyber security, backup and proactive monitoring at a known monthly cost.
Unlimited remote support: Your team can contact us whenever they need help, without unexpected support charges.
Onsite support available: We can visit your office when an issue cannot be resolved remotely.
Cyber security built in: Password managers, cyber defence, security awareness training and practical protection for your business.
24/7 support where needed: Additional cover for critical systems, out-of-hours teams or businesses that need extra resilience.
AI consultancy: Support with Microsoft Copilot, ChatGPT, Gemini and Perplexity, used safely and effectively.
18+ years of experience: Trusted IT support for Hertfordshire businesses for more than 18 years.

Serving Hertfordshire for 18 years

Managed IT Support FAQs

Do you offer onsite IT support in Hertfordshire?

Yes. Task Group provides both unlimited remote support and onsite IT support for businesses across Hertfordshire. Our team is based in Letchworth Garden City, allowing us to support local businesses quickly when an issue requires an engineer to visit your office.

Is unlimited remote support included?

Yes. Unlimited remote support is included as part of our managed IT support service. Your team can contact our in-house engineers for help with day-to-day issues, technical faults, email problems, device queries and wider IT support needs without worrying about unexpected support charges.

Do you provide 24/7 IT support?

Yes. We provide 24/7 IT support where needed for businesses with critical systems, out-of-hours teams or operations that require additional cover outside standard business hours.

Do you provide proactive monitoring?

Yes. Our managed IT support service includes proactive monitoring to help identify potential issues before they become bigger problems. This helps keep your systems reliable, secure and available for your team.

Do you support Microsoft 365 and Google Workspace?

Yes. We support both Microsoft 365 and Google Workspace environments, including email, user accounts, security settings, file sharing, cloud storage, permissions, device access and day-to-day user support.

Is cyber security included in your IT support service?

Yes. Cyber security is built into our managed IT support service. We help protect your users, devices, email, cloud services and wider IT environment with practical security measures, monitoring, advice and ongoing support from our in-house cyber security experts.

Is backup included?

Yes. Backup is included as part of our managed IT support service. We help protect your business data, systems and cloud services with backup solutions designed to reduce the risk of data loss and support fast recovery if something goes wrong.

Can you help with Cyber Essentials?

Yes. Our cyber security team can help your business prepare for Cyber Essentials by reviewing your current setup, identifying any gaps and helping you put the right protections in place across your devices, users, cloud services and network.

Can you help our business use AI tools safely?

Yes. We help businesses make practical and secure use of AI tools and agents, including Microsoft Copilot, ChatGPT, Gemini and Perplexity. We can advise on where AI can improve productivity, how it should be introduced and how to manage the security risks around business data.

How quickly do you respond to support requests?

We respond to all support tickets within 15 minutes during our standard support hours of 8am-5.30pm.

Support requests are prioritised based on urgency, business impact and the number of users affected. Business-critical issues are treated as the highest priority, especially where they affect multiple users, core business systems, internet access, email, cyber security or the ability for staff to work.

Most support requests are handled remotely by our UK-based technical team, allowing us to start investigating quickly without waiting for an onsite visit. Where remote support is not suitable, or where the issue needs hands-on assistance, we can arrange onsite support for businesses across Hertfordshire.

For businesses that need additional reassurance outside normal support hours, we can also provide 24/7 IT support options.

Our response commitment means your ticket will be acknowledged and reviewed within 15 minutes. Many issues can be resolved quickly, but resolution times depend on the severity and complexity of the issue. Resolution times depend on the severity and complexity of the issue, but our priority is always to get your business back to normal with minimal disruption.

What size businesses do you support?

We support SMEs and growing organisations, from small teams of 1 or 2 through to larger businesses with multiple users, sites or more complex IT requirements up to 300 users.

Do you work with businesses outside Hertfordshire?

Yes. Although Task Group is based in Letchworth Garden City and supports many businesses across Hertfordshire, we also work with organisations in Bedfordshire, Cambridgeshire, Essex and wider UK locations where remote support is suitable.

Managed IT Support at a Glance

Support model

Managed IT support delivered by an in-house team of engineers and cyber security experts, with proactive support, monitoring, advice and day-to-day help for your team.

Hours covered

Standard Support is available Monday to Friday 8am -5.30pm, on demand extended hours for all customers up until 10pm and at weekends, with 24/7 support available where needed for critical systems, out-of-hours teams or businesses requiring additional cover.

Remote and onsite support

Unlimited remote support is included, giving your team fast access to help whenever they need it. Onsite support is also available across Hertfordshire for issues that require an engineer visit.

Cyber security included

Yes. Cyber security is built into our managed IT support service, helping protect users, devices, email, cloud services and your wider IT environment.

Backup included

Yes. Backup solutions are included to help protect business data, reduce the risk of data loss and support recovery if something goes wrong.

AI consultancy included

Yes. We help businesses make practical use of AI tools and agents, including Microsoft Copilot, ChatGPT, Gemini and Perplexity, where they can improve productivity and workflows.

Typical business size supported

We support SMEs and growing organisations, from small 1 or 2 person teams through to larger businesses with up to 300 users, multiple sites or more complex IT requirements.

Locations covered

Based in Letchworth Garden City, with additional offices in Saffron Walden and Ely, we support businesses across Hertfordshire, Bedfordshire, Cambridgeshire, Essex and wider UK locations where remote support is suitable.

Response commitment

We respond to all support tickets within 15 minutes during standard support hours. Tickets are prioritised based on urgency, business impact and the number of users affected, with business-critical issues handled first.

Accreditations and partnerships

Task Group works with recognised technology and cyber security partners, including Microsoft, Cisco, Fortinet, HP, Huntress and DrayTek. We are also Cyber Essentials Plus accredited, Microsoft Silver Cloud Solutions Partner and hold ISO 14001 certification.

These partnerships and accreditations help us support our clients with secure, reliable and well-managed IT systems wherever you are in Hertfordshire, including Letchworth Garden City, Stevenage, Hitchin, Welwyn Garden City, St Albans, Hatfield, Hertford, Ware, Royston, Baldock and surrounding areas.

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